Verticals / MSP & IT Services

AI Development for MSPs

Custom software with Claude / GPT inside, shipped in 2-8 weeks. NDA-first.

Get a fixed quote in 48hBook 30-min intro

Top Rated Plus Upwork · 100% JSS · 25% timeline guarantee · NDA before details

TL;DR

Wolrix has shipped an enterprise operations platform for an MSP-shaped client — ticketing, work orders, AI ticket intake (Claude classifies inbound and drafts dispatch SMS), Kanban dispatch board, 5 user roles, 1,000+ daily operations — in 6 weeks. Top Rated Plus on Upwork, 100% Job Success Score, 42 projects, $200K+ earned, 5 production platforms shipped, 4 industries with shipped proofs. We work in MSP / IT services on the same model: one technical lead, fixed price, 2-8 weeks, NDA before any details. Our posture on AI in MSPs is concrete — Claude handles 60-80% of tier-1 triage, dispatchers approve edge cases and get redirected to higher-leverage work. PSA / RMM integration (ConnectWise, Datto, NinjaOne) on request. Application-layer SLA Vercel-grade; the NOC stays where it belongs.

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100% Job Success
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NDA-first
Every project, signed up front
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Shipped in MSP / IT

What we've shipped in MSP / IT

Real platform, anonymized. References on call after NDA.

Shipped · Under NDA6 weeks

Enterprise operations platform

Ticketing, work orders, AI ticket intake, Kanban dispatch, 5 user roles, 1,000+ daily operations. Claude classifies inbound and drafts the dispatch SMS; humans approve.

  • AI ticket intake: Claude classifies inbound, drafts dispatch SMS
  • Kanban dispatch board with drag-to-tech routing
  • 5 user roles with distinct permission scopes
  • 1,000+ daily operations across ticketing + work orders
  • Sentry alerts on every error, daily logs to operator inbox
Patterns we'll build for you

What we'd build in MSP / IT

Concrete patterns named with stack components.

AI ticket triage

Claude reads inbound email / form / SMS, classifies severity and skill match, drafts the response or dispatch message. Tier-1 dispatcher approves before send.

Claude APIInbound classificationDrafted SMS / emailDispatcher approval

Kanban dispatch board

Drag-to-tech assignment, SLA timers per ticket, route optimization for field MSPs, mobile-friendly tech view. Real-time via Postgres + websockets.

Next.jsPostgresSLA timersMobile tech view

PSA / RMM integration

ConnectWise, Datto, NinjaOne via API. Two-way sync on tickets / clients / assets. Custom integration for whatever you actually run.

ConnectWiseDattoNinjaOneTwo-way sync

Operations dashboard

Tech utilization, ticket aging, SLA breach risk, MRR per client, churn flags. SQL-backed, owner-readable, exportable to CSV for the QBR deck.

Postgres queriesSLA breach riskCSV exportQBR-ready
SLA + uptime

How we handle MSP-specific concerns

Vercel-grade uptime on the application layer — 99.99% historical across our shipped platforms. Sentry alerts on every error. Daily logs to the operator inbox. Incident response on the application during an active engagement; transition runbook handed over at sign-off.

We don't run a 24/7 NOC for clients — that's the MSP's own job and nobody's served by us pretending otherwise. We give you the dashboards, the alerting, and the docs so your tier-1 catches issues before customers do.

Default stack

Boring tools, sharp choices.

Same stack across every engagement. Plus your PSA / RMM via API.

Next.jsPostgresDrizzleStripeResendClaude APIOpenAIVercel
Pricing

Three tiers. Fixed price.

Quote in 48 hours after the spec call.

Build
$10K-$25K
2-4 weeks

One slice — AI ticket triage, dispatch board, or a focused PSA integration. Auth + Postgres + Stripe-if-needed. Right for an MSP testing the model.

Start a Build engagement
Scale
$25K-$50K
4-8 weeks

Full operations platform: ticketing, work orders, AI intake, Kanban dispatch, 5 user roles. The 6-week reference build, productized.

Start a Scale engagement
Consult
$100-$200/hr
Ongoing

Architecture review, PSA migration planning, AI rollout strategy, on-call advisory for an existing MSP codebase or vendor decision.

Start a Consult engagement
FAQ

MSP buyer questions

Asked on every intro call. Answered up front so you can decide before booking.

What MSP work have you shipped?

An enterprise operations platform — ticketing, work orders, AI ticket intake (Claude classifies, drafts dispatch SMS), Kanban dispatch, 5 user roles, 1,000+ daily operations, 6 weeks. Anonymized, references on call.

Can AI replace my dispatchers?

No. AI handles 60-80% of tier-1 triage — classification, drafting, routing. Human approves edge cases. Dispatchers redirected to higher-leverage work, not eliminated. Human-in-loop on any irreversible action.

Will it integrate with my PSA / RMM?

Yes for the major ones (ConnectWise, Datto, NinjaOne) via API. Custom integration adds 1-2 weeks to the timeline. Tell us your stack on the intro call and we'll quote the integration scope.

What's the SLA for MSP builds?

Vercel-grade uptime on the application layer (99.99% historical). Sentry alerts on every error. Daily logs to your inbox. We don't run a 24/7 NOC for clients — that's their MSP's job.

Send the spec. Get the quote.

Fixed quote in 48h. Or book a 30-minute intro and walk through the work in real time.

Get a fixed quote in 48hBook 30-min intro

Top Rated Plus Upwork · 100% JSS · 42 projects · $200K+ earned · 25% timeline guarantee